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4 questions to ask yourself when choosing an HVAC company

HVAC equipment is no small investment! That’s why it’s important to do business with an HVAC contractor you can trust. Before you purchase a new furnace, air conditioner, hot water tank or water softener, ask yourself these four questions.

1. How long has the business been around?

Doing business with a newly established HVAC company can be risky. If your unit breaks down or needs maintenance after a few years, you want to know you can call on them for support. Longevity is a good indicator of quality because it indicates customers keep coming back, so choosing a company that's been in business for several years is a good bet. Aire One Heating & Cooling has been serving satisfied customers for over 33 years.

2. Is the business licensed and insured?

Ask for the HVAC company’s insurance credentials. More often than not, insured companies have fully licensed technicians that are covered and held accountable if an incident occurs during an installation or repair. If the company declines or is unable to provide you with a copy of their insurance certificate, it might be an indication that the business or its workers lack adequate coverage.

3. Does the business offer warranties or guarantees?

HVAC manufacturers frequently offer limited warranties that safeguard against product defects. However, this doesn’t cover the HVAC company’s installation and labour. Therefore, it's crucial to confirm that the company provides a warranty on their work. A reputable company committed to delivering high-quality workmanship would undoubtedly stand behind their work.

The company should also provide comprehensive after-sales service. For example, Aire One Heating & Cooling provides 24/7 emergency services and has 150 technicians at your service. We also offer a comprehensive protection plan to ensure your HVAC system always works at peak efficiency.

4. What do the business’s customers have to say about them?

Before hiring an HVAC company, find out what their customers say about them. Don’t just rely on the company's website. Scour third-party customer testimonials, comments and complaints to gather an accurate picture. You want to do business with a company that prioritizes their customers’ satisfaction and is committed to serving their best interests.

A good gauge of a company’s reputation is its Better Business Bureau (BBB) rating. If the company has a high rating, it's often a good indication that they’re operating in a trustworthy manner and are committed to resolving customer concerns. Aire One Heating & Cooling has an A+ rating with the BBB.

Trustworthy HVAC contractor in Woodstock and Cambridge

Are you looking for a premium HVAC company to do business with? Look no further than Aire One Heating & Cooling in Kitchener-Waterloo. We provide premium HVAC products and services for customers in Guelph, Cambridge, Stratford, Ingersoll, Fergus and beyond. Contact us for more information or to request a free quote.


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